User Support Skills Course (A+)

The CompTIA A+ certification is the industry standard for computer support technicians.The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993.

CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with a recommended 500 hours of hands-on experience in the lab or field. It tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.

 CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a “hands-on” orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.

Code Course Duration
CE 706 A+ Hardware Support 30 Hrs
CE 707 A+ Software Support Skills 30 Hrs
Start date Time Duration Location
July 26, 2021 5.00pm-7.00pm 2 Month Nairobi/Mombasa
August 9, 2021 2.00pm-5.00pm 1 Month Nairobi/Mombasa