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ITIL® v4 Specialist Create, Deliver and Support

Courses Overview

This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL 4 practices contribute to creation, delivery, and support across the SVS and value streams
  • Know how to create, deliver, and support services
  • Understand the role of governance, risk, and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • This course prepares delegates for the ITIL 4 Specialist: Create, Deliver and Support examination and is one of the four modules that lead to the award of ITIL 4 Managing Professional status.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

  • Boost your skills – Gain up-to-date skills and knowledge to navigate the digital service economy.
  • Enhance your career – Gain recognition through the ITIL 4 Managing Professional designation.
  • Deliver value – Understand service quality and improvement methods to deliver value in your organization.

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.