Microsoft Customer Insights

2 hours

4.8

Career Outcomes

Advance your career as a certified Microsoft Customer Insights professional with increased earning potential.

Target Audience

Ideal for IT professionals, administrators, and consultants seeking Intermediate certification.

Master Microsoft Customer Insights to unify data, create segments, and deliver personalized customer experiences. Drive business growth.

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8 Hours

Learn

Official Curriculum

Practice

Hands-on Labs

Get Certified

Certificate Included

Authorized Microsoft Training Partner

Delivering official curriculum with certified instructors

Successfully delivered 1,200 sessions for over 40,000 professionals

15+

Years Experience

40k+

Professionals Trained

98%

Pass Rate

4.8/5

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Career Pathways Unlocked

Customer Data Platform (CDP) Administrator

Dynamics 365 Marketing Consultant

Customer Experience (CX) Data Strategist

Unlock the power of your customer data with the Microsoft Customer Insights course. This intermediate-level program introduces you to Microsoft's robust Customer Data Platform (CDP) solution, designed to unify disparate customer data sources into a single, comprehensive 360-degree view. You will learn how to break down data silos, ingesting customer information from various channels like CRM, ERP, transactional systems, and behavioral data, to create a truly unified customer profile.

Over the course of two hours, you will gain practical skills in data ingestion, matching, and merging to build golden customer records. The course also covers techniques for segmenting your audience, defining custom measures, and leveraging AI-driven insights to predict customer behavior. By mastering Microsoft Customer Insights, you'll be equipped to drive more personalized customer experiences, optimize marketing campaigns, and make data-driven decisions that enhance customer engagement and foster stronger, more profitable relationships across your organization.