PeopleCertTraining Courses

The ITIL® 4 Foundation course provides a comprehensive introduction to the ITIL 4 framework, the world's most widely adopted guidance for IT service management (ITSM). This course empowers IT professionals and business stakeholders with a practical and flexible approach to supporting organizations on their digital transformation journey. You will learn about the end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services, emphasizing value co-creation and integrating various approaches like Agile, DevOps, and Lean. Participants will gain a foundational understanding of the ITIL 4 Service Value System (SVS), including the Service Value Chain (SVC), Guiding Principles, and Governance, helping them to effectively manage and optimize IT services. The course focuses on practical applications, ensuring you can contribute to improving IT service delivery, enhancing customer satisfaction, and fostering better alignment between IT and business objectives. Achieving this certification validates your ability to understand and apply core ITIL concepts, significantly boosting your career prospects in the competitive IT industry.

The ITIL® v5 Foundation course is your essential entry point into the world of modern IT Service Management (ITSM). This globally recognized certification provides a foundational understanding of the ITIL framework, focusing on how organizations can create, deliver, and continually improve value through IT-enabled services. You'll explore the ITIL Service Value System (SVS), which encompasses the Service Value Chain, ITIL Guiding Principles, Governance, and ITIL Practices, learning how these components interact to foster efficient and effective service delivery in a digital age. This course emphasizes a holistic approach, helping you understand not just *what* to do, but *why* it's crucial for business success. Participants will gain insights into the key concepts and common language used in ITSM, enabling better communication and collaboration across IT and business units. While ITIL is a framework rather than a specific technology, it teaches you to optimize the use of existing and emerging technologies within a service-oriented context. By mastering ITIL v5 Foundation, you'll be equipped to contribute to improved service quality, reduced operational costs, and enhanced customer satisfaction within any IT-driven organization, ultimately boosting your career prospects in a competitive IT landscape. This certification is crucial for anyone involved in the delivery, support, or management of IT services.

Official PeopleCert Data Science certification introducing machine learning, data engineering, statistical modeling, and analytics.

Official PeopleCert DevOps Fundamentals certification introducing CALMS principles, continuous integration, continuous delivery, and culture.

Official ITIL 4 Foundation certification course introducing the key concepts, principles, and service value system of IT Service Management.

Official ITIL 5 Foundation course focusing on modern AI-driven service management, digital transformation, and value co-creation.

Official PeopleCert / IASSC Lean Six Sigma Yellow Belt certification introducing DMAIC process improvement methodologies.

Official PRINCE2 7th Edition Foundation certification delivering world-class project management principles, themes, and processes.

Combines the control and governance of PRINCE2 with the flexibility and responsiveness of Agile project management frameworks.

Official PeopleCert / SDI Service Desk Analyst v9 certification providing essential customer support and service desk skills.

Fast-track your career with SDIs Service Desk Analyst certification. Gain the skills you need to excel across a wide range of roles with this globally recognized qualification.

SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with best practices guidelines.

Validate your service desk expertise with the Service Desk and Support Analyst (SDA) certification and demonstrate best practice in customer‑focused IT support.

Understand the fundamentals of information and records management with the TRIM Foundation certification, aligned with best practice and organisational compliance needs.

Official PeopleCert TRIM Foundation certification for implementing pragmatic IT service management best practice frameworks.

The PRINCE2® Foundation certification is your essential first step into mastering a world-renowned project management methodology, empowering you to contribute effectively to projects across any industry. This comprehensive 24-hour course, designed for beginners, delves deep into the core principles, themes, and processes that underpin the PRINCE2 framework. You will gain a structured and systematic approach to managing projects of any size or type, learning to speak the universal language of project management, understand defined roles and responsibilities, and grasp how to maintain project control from initiation to closure. This foundational knowledge is crucial for anyone looking to enter or advance within project environments, particularly those valuing clear governance and a structured approach. By undertaking this course, you'll acquire an invaluable understanding of how to manage projects in a controlled environment, ensuring clear communication, defined responsibilities, and a consistent focus on business justification. The PRINCE2 framework is not merely a set of rules; it's a flexible, adaptable methodology that promotes efficiency, risk mitigation, and successful delivery. Graduates will emerge with the foundational knowledge required to effectively support project teams and management, setting a strong base for career progression in project-centric roles and preparing them for the next step towards PRINCE2 Practitioner certification.

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course is an essential module for IT professionals aiming to master the end-to-end service lifecycle, from demand capture to value realization. This certification delves deep into the core activities of the ITIL Service Value Chain (SVC), focusing on how to effectively design, build, test, deliver, and support IT-enabled products and services. Participants will learn how to integrate various value streams and activities, applying principles of efficiency, quality, and continual improvement to enhance service performance and customer satisfaction. This intermediate-level course goes beyond theoretical concepts, providing practical guidance on how to manage IT service operations in a modern, dynamic environment. It emphasizes the integration of Agile, DevOps, and Lean principles within the ITIL framework, enabling organizations to adapt quickly to changing demands while maintaining stability and control. By mastering the practices and techniques covered, you will be equipped to transform service delivery, streamline operational processes, and ensure that IT services consistently meet business needs and user expectations. Professionally, achieving the ITIL® 4 Specialist: Create, Deliver and Support certification demonstrates a comprehensive understanding of how to drive service excellence. It empowers individuals to contribute significantly to their organization's strategic objectives by optimizing service performance, mitigating risks, and fostering a culture of continuous improvement. This certification is crucial for anyone involved in the operational aspects of IT services, looking to enhance their capability to create, deliver, and support high-quality, value-driven solutions.

The ITIL® 4 Specialist: Drive Stakeholder Value course is meticulously designed to equip professionals with the essential skills to foster meaningful relationships with customers, users, suppliers, and partners. This intermediate-level certification delves deep into the entire customer journey, from initial demand to value realization, providing a comprehensive framework for designing, delivering, and supporting services. Participants will learn how to translate stakeholder needs into effective service offerings, ensuring that value is not just promised but consistently co-created and delivered. This course is crucial for anyone looking to optimize service experiences and drive positive business outcomes through enhanced collaboration and communication. By mastering the practices taught in this course, you will be able to improve customer satisfaction, streamline service delivery processes, and build stronger, more productive relationships across the service value chain. You'll gain a holistic understanding of how to influence demand, manage expectations, and continually improve services to meet evolving stakeholder requirements.

The ITIL® 4 Specialist: High-Velocity IT certification empowers IT professionals to leverage digital technology and modern ways of working to achieve rapid value co-creation. This course delves into the principles and practices that drive high-velocity IT, focusing on speed, agility, and responsiveness in the digital age. Participants will learn how to integrate frameworks like Agile, Lean, and DevOps, along with technologies such as cloud computing, automation, and AI, to design, develop, and operate high-performing IT products and services. This specialized training is crucial for organizations striving to keep pace with dynamic market demands and deliver value at an accelerated rate. You will gain practical insights into ethical considerations, safety culture, and resilient operating models, enabling you to identify and manage technical debt, implement continuous delivery, and improve feedback loops. By mastering these concepts, you'll be equipped to optimize entire value streams, ensuring that your organization can effectively capitalize on digital opportunities and maintain a competitive edge. This course bridges the gap between traditional IT service management and the demands of modern digital enterprises, preparing you for leadership roles in fast-evolving IT environments.

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course is an advanced certification designed for IT professionals seeking to master the strategic application of ITIL 4 principles to foster organizational agility and continuous improvement. This course delves into how to establish effective governance, planning, and improvement activities at all levels, from strategic direction to operational execution. Participants will learn to integrate various practices and principles to ensure a unified approach to service management, enabling their organizations to respond proactively to evolving business demands and technological landscapes. This certification is a pivotal step for those aiming to elevate their role in IT leadership and transformation. This comprehensive program covers core ITIL 4 guiding principles, the four dimensions of service management, and key elements of the Service Value System, with a specific focus on the 'Direct, Plan and Improve' activities. You will explore practical techniques for developing strategic direction, effectively planning initiatives, and implementing a robust continual improvement model within your organization. The benefits extend to enhancing operational efficiency, optimizing value delivery through improved services, and fostering a culture of innovation. By mastering these competencies, you will be equipped to drive significant positive change, ensuring IT services are not only reliable but also strategically aligned with overarching business objectives and capable of evolving continuously.

Advanced PeopleCert course for leading organizational DevOps transformation, fostering continuous learning and automation.

Lean is a methodology that refers to the application of certain Lean practices, principles, and tools typically used to reduce waste and improve process efficiencies. Lean is applicable across all Lean Environments including Lean Manufacturing, Production, Office, IT and Development.

Lean Six Sigma is a process improvement programme that combines two ideas: Lean - a collection of techniques for reducing the time needed to provide products or services, and Six Sigma - a collection of techniques for improving the quality of products and services, substantially contributing to increased customer satisfaction.

Your first step into the exciting world of IT service management, for you to master the fundamentals.

Designed for ITSM tool vendors, this guidance helps you scope, plan, manage, and evaluate ITSM implementations while effectively collaborating with customers throughout the process.

Enhance your digital leadership skills to align strategies with business goals, navigate VUCA environments, and respond effectively to disruption.

Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules.

Learn how to adapt to the evolving business landscape by continuously improving products, services, and practices.

Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging.

Gain insights into the best practices for safeguarding critical information to ensure seamless business operations.

Learn to manage the full lifecycle of IT assets to maximize value, control costs, and reduce risks across purchasing, usage, and disposal.

Learn to foster robust tactical and strategic connections between your organisation and its stakeholders.

Learn best practices for making new and changed services available for use, in line with your organisations policies and any agreements between the organisation and its service consumers.

Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.

Focus on clear objectives for service utility, warranty, and the overall service experience.

Facilitate the delivery of quality products and services by learning to manage your organisations suppliers.

Designed for ITSM tool vendors, this certification covers key ITIL concepts with a focus on effectively marketing and selling ITIL-based solutions.

Get certified in ITIL 4 Specialist: Acquiring & Managing Cloud Services and build expertise in cloud service acquisition, governance and IT service management.

Focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services.

Learn to collaborate effectively, ensure quality, and drive improvement with this combo of five practices.

Enhance your skills in designing, delivering, and supporting digital products and services.

Develop the skills to bolster stakeholder relationships and optimise performance by building value together.

Covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.

Hone your ability to align service management practices with the rapid and dynamic nature of modern organisations.

Explores the ways in which digital organizations and digital operating models function in high-velocity environments.

A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.

Explore strategies for tackling sustainability challenges in digital and IT strategies, operations, and tactics.

Optimize workflows, manage organizational change, and align business and IT strategies while promoting collaboration and continuous improvement.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

Develop practical skills to govern AI responsibly and at scale. Learn how to apply AI governance while balancing innovation, trust, accountability, and risk.

Build trust and value with ITIL Experience by embedding human‑centered and AI‑aware design across digital products and services.

Already ITIL 4 certified? Upgrade with the ITIL Foundation Bridge (Version 5) and gain ITIL Foundation (Version 5) certification by focusing only on what’s new.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

Build the capabilities you need to deliver resilient digital services. Gain an in-depth understanding of the service lifecycle, SLAs, operational reliability, and continual improvement.

Develop and implement strategies that create lasting value with ITIL Strategy (Version 5). Align technology, investment, and execution with business outcomes.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

Master relationship-building with ITIL 4 Specialist: Business Relationship Management and learn to build trusted partnerships between service providers and consumers.

Gain strategic and practical skills to manage IT assets effectively, reduce risk, control costs, and ensure compliance across the asset lifecycle.

Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain.

A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.

Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.

Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.

Learn how to improve user experience, customer experience, and the overall success of your service relationships.

Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

Official PeopleCert / IASSC Green Belt certification for leading process optimization projects and statistical quality control.

Official PeopleCert guidance on setting up and managing PMOs (Project, Programme and Portfolio Management Offices).

Official PRINCE2 7th Edition Practitioner course for applying and tailoring PRINCE2 methodology to real-world project scenarios.

Advanced certification for tailoring PRINCE2 to Agile working environments using Scrum, Kanban, and Lean approaches.

Official PeopleCert / SDI Service Desk Manager v9 qualification for managing high-performing IT service desk operations.

Demonstrate leadership in service desk operations with the Service Desk and Support Manager (SDM) certification, focused on performance, people and service excellence.

Take the next step in your career with SDI’s Service Desk Manager certification. Gain a globally recognized qualification whilst equipping yourself with the tools to run a high-performing support operation.

Develop and demonstrate advanced service desk leadership skills with the Service Desk Manager v8 (SDM) certification, focused on modern service management best practice.

The PRINCE2® Practitioner certification course at Computer Pride is meticulously designed for project managers, aspiring project managers, and professionals who wish to master the practical application of the PRINCE2 methodology within diverse project environments. This intermediate-level training builds upon the foundational knowledge of PRINCE2, delving deep into how to tailor the method to specific project needs, manage project stages effectively, and implement the PRINCE2 principles, themes, and processes in real-world scenarios. Through a blend of theoretical understanding and practical exercises, you will develop the critical thinking skills required to manage projects successfully from inception to closure, ensuring efficient resource utilization and delivery of desired outcomes. This course empowers you to navigate complex project challenges with confidence. Earning your PRINCE2® Practitioner certification from PeopleCert signifies your ability to apply and adapt the world's most recognized project management framework. This credential demonstrates to employers your expertise in project governance, risk management, quality control, and stakeholder communication, setting you apart as a highly capable project professional. Beyond career advancement, the benefits extend to improved project success rates, enhanced team collaboration, and a standardized approach to project delivery that minimizes deviations and maximizes value. Join Computer Pride to transform your project management capabilities and achieve professional excellence.

The ITIL® 4 Leader: Digital and IT Strategy course is an advanced certification designed for current and aspiring leaders who are responsible for shaping and implementing digital strategies within their organizations. This comprehensive program provides a deep dive into how to align IT strategy with broader business objectives, leveraging the ITIL 4 framework to drive successful digital transformation. Participants will gain a robust understanding of how to develop and execute effective digital strategies, navigate disruptive technologies, foster innovation, and create sustainable value in an increasingly digital world. This course goes beyond operational considerations, focusing squarely on the strategic decisions and leadership required to thrive in the digital economy.It covers core concepts such as the digital enterprise, strategic choices in a digital context, managing strategic risks, and the critical importance of effective leadership in driving organizational change. By mastering these elements, professionals will be equipped to guide their organizations through complex digital landscapes, optimize value creation from IT investments, and become invaluable strategic partners to the business. The professional benefits include enhanced decision-making capabilities, a structured approach to digital strategy formulation, and the ability to articulate a clear vision for an organization's digital future, ultimately leading to improved business performance and competitive advantage.

Focuses on the alignment of digital business strategy with IT strategy to address disruptive technologies and digital transformation.

Provides practical skills necessary to create a learning and improving IT organization, with a strong strategic direction.

Official PeopleCert certification on establishing ethical, operational, and strategic AI governance within IT service frameworks.

Master-level PeopleCert / IASSC Black Belt course for executive process leadership, advanced DMAIC, and enterprise transformation.

Official PeopleCert MoP framework for strategic decision-making, portfolio prioritization, and business return on investment.

Official MSP certification framework for managing complex transformational business change and multi-project programmes.